Frequently Asked Questions
Everything you need to know about your Windhorse gear and orders.
What is the typical shipping time for sports equipment?
Standard shipping usually takes 3-5 business days. For oversized items like gym racks or heavy weights, delivery may take 7-10 business days depending on your location.
Do you offer a warranty on Windhorse performance gear?
Yes, all Windhorse products come with a 12-month manufacturer warranty against defects in materials and workmanship to ensure your peak performance.
Can I return apparel if it doesn't fit properly?
Absolutely. We offer a 30-day return policy for all unworn apparel with original tags attached. Please use our online portal to generate a prepaid return label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How do I track my order?
Once your order ships, you will receive an email notification with a tracking number and a link to our carrier's website to monitor your package in real-time.
Are Windhorse products suitable for professional athletes?
Yes, our equipment and apparel are designed and tested by professional athletes to meet the highest standards of durability, safety, and performance.